Last updated: 8th July 2026
Sanctum Private Rehab (“Sanctum,” “we,” “us,” or “our”) is committed to protecting your privacy and the confidentiality of everyone who contacts us. Given the sensitive nature of our work, we treat your information with the utmost care and discretion. This policy explains what information we collect, how we use it, and the choices you have.
1. Who we are
Sanctum Private Rehab is a private residential treatment facility located at Korang Road, Bani Gala, Islamabad, Pakistan.
For any questions about this policy or your data, contact us at:
Phone: +92 334 0000097
Email: info@sanctumrehab.com
2. Information We Collect
We only collect information you choose to provide, or that is necessary to respond to you, including:
Information you give us directly, such as your name, phone number, email address, city, and the details you share when you submit an enquiry form, request a call, or contact us via WhatsApp, email, or phone. This may include information about yourself or, where you are enquiring on their behalf, a family member or loved one.
Health-related information: If you choose to share it during an enquiry or assessment, such as the nature of the support you are seeking. You are never required to share more than you are comfortable with at the enquiry stage.
Technical information, such as your IP address, browser type, and how you use our website, is collected automatically through Google.
3. How We Use Your Information
We use your information only to: respond to your enquiry and arrange a confidential consultation; assess how we may be able to help; communicate with you about treatment, admissions, and aftercare; improve our website and services; and meet our legal and regulatory obligations.
We do not sell your information to anyone, ever. We do not use your health information for advertising.
4. Confidentiality
Confidentiality is central to everything we do. Information about enquiries, admissions, and treatment is kept strictly private and shared only with the clinical and admissions staff directly involved in your care, on a need-to-know basis. We will not confirm to any third party that you or a loved one has contacted us or received treatment, except where required by law or with your explicit consent.
5. When We May Share Information
We may share your information only in limited circumstances: with clinical staff and consultants directly involved in providing care under strict confidentiality obligations; where required by law, court order, or a regulatory authority; or where there is a genuine risk to the life or safety of you or another person.
6. Data Security
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We keep your information only for as long as necessary to provide our services, meet legal and medical record-keeping requirements, and support your ongoing care and aftercare, after which it is securely deleted or anonymised.
8. Your Rights
You may request access to the information we hold about you, ask us to correct inaccurate information, or request that we delete your information, subject to any legal or medical record-keeping obligations. To make a request, contact us at info@sanctumrehab.com
9. Enquiries From Outside Pakistan
If you are contacting us from outside Pakistan, please be aware that your information will be processed in Pakistan, where data protection laws may differ from those in your country. By contacting us, you consent to this processing.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
11. Changes to This Policy
We may update this policy from time to time. The latest version will always be posted on this page with the date it was last updated.
12. Contact Us
If you have any questions or concerns about this policy or how we handle your information, please contact us at:
Sanctum Private Rehab
Korang Road, Bani Gala, Islamabad
Phone: +92 334 0000097
Email: info@sanctumrehab.com